Refund policy

All OG Prints products are made to order.

Returns: We accept returns within 14 days of delivery. Items must be unused, uninstalled, and in original packaging. Custom or personalised orders are non-returnable unless faulty.

Return Shipping: Buyer is responsible for return shipping costs. We recommend tracked postage.

Refunds: Approved refunds are processed to your original payment method within 5–7 business days.

Cancellations Cancellations are accepted within 24 hours of purchase, before production begins. Once in production, orders cannot be cancelled.

Faulty Items: Under Australian Consumer Law, you're entitled to a replacement or refund for a major failure. Contact us within 14 days with photos.

For return requests, contact us at info@ogprints.com.au or ogprints.com.au.